Consumers, Manufacturers and Businesses in the Servitization Economy
Consumers increasingly prefer usership to ownership by utilizing pay-per-use and other on-demand services, as scalable and resilient value-driven outcomes such as pay-per-mile become available.
The Traditional make, use and dispose economy is supplanted by a circular one in which resources have a longer useful life, with product and materials recovery at the end of service life. End to end providers will be replaced by multiple product and service offerors with unique expertise in the provision of customer-centric rather than asset-centric services.
Small Businesses, especially those with clients located in rural and smaller urban communities, can increase their capabilities with environmentally viable offerings by entering into collaborations and partnerships in a multi-sector ecosystem as new companies enter the marketplace to target these opportunities via data democratization and new organizational models.
Reduce Transit Times and Travel Costs with Pay-per-Use
Communities that rely on connections and collaborations within and among regions will have access to technologies to transition from a sale to a service culture that features pay-per-use and pay-by-outcome models such as pay-per-mile and power-by-the-hour, creating locally owned enterprises and achieving economies of scale pricing in areas ranging from travel service and destination management, to local and intercity mobility programs connecting large cities with micropolitan areas, and innovative energy savings, water conservation and building automation systems solutions for buildings typically found on main street and in historic districts. Technology tasks include data sources integration, micro payments, flexible billing and cost-effective self-service customer and partner interfaces.
Linking Manufacturing and Services
Circular and Shared Economies create new value as pay per use models and outcome payments change the points of reference of projects and transactions as manufacturers repair and upgrade their products with modular designs; asset management and optimum maintenance become major capabilities. Equipment re-use, remanufacturing and redeployment as well as asset harvesting allow manufacturers to offer life cycle management services.
a collaborative system that delivers seamless customer experiences